Terms of use

Last updated October 4, 2026

These terms cover your use of Sofra (sofra-hub.com), by Tap Hub, run by Echo Group LLC. By using Sofra you agree to them.

What Sofra is

Sofra is an ordering tool for restaurants and cafés. Guests tap a card on their table to see the menu and send an order; restaurant staff confirm it and prepare it. Sofra does not take payments from guests — guests pay the restaurant directly.

For guests

• Your meal is between you and the restaurant. The restaurant sets its menu, prices, availability and service, and is responsible for the food.
• Menu details, including allergens and calories, are provided by the restaurant. If you have an allergy or dietary need, confirm it with the staff before ordering.
• An order only goes ahead once a member of staff has confirmed it at your table.
• Please don't send orders for tables you're not sitting at.

For restaurants and their staff

• You're responsible for your menu: names, prices, photos, descriptions, allergens and availability. Only upload photos you have the right to use.
• Each person uses their own login and keeps it private. Owners are responsible for who they invite, and should switch off staff who leave.
• Table cards supplied by Sofra stay linked to Sofra's system and may be reassigned or collected when a restaurant stops using Sofra.

Plans, billing and cancelling

• Sofra is a monthly subscription per restaurant. The price is shown in your owner dashboard and on Stripe's secure checkout page before you add a card.
• New restaurants get a 30-day free trial. We ask for a card when the trial starts, and nothing is charged during the trial. About 7 days before it ends we email a reminder. If you don't cancel, the card is charged the monthly price when the trial ends, then every month on the same date until you cancel.
• Payments are processed by Stripe. We never see or store your full card number.
• Cancel anytime in your owner dashboard: Billing → Manage billing. Cancelling stops future charges, and Sofra keeps working until the end of the period you've paid for. Cancel during the trial and you're never charged.
• Refunds: email support@sofra-hub.com within 7 days of a charge and we'll refund that latest charge in full. A refund also ends the subscription. Earlier charges and partial months aren't refunded.
• Failed payments: if a charge fails, Stripe retries for up to a week and emails you, and ordering keeps working meanwhile. If it still fails, the subscription ends and guest ordering pauses until you start a plan again.
• Price changes: we'll email at least 30 days before any price change.
• Free periods or pilots we agree with you in writing aren't charged.

Fair use

Don't misuse Sofra: no fake orders, no attempts to access other restaurants' data, no scraping, no overloading the service, and nothing illegal. We may limit or suspend access to protect the service and its users.

Availability

We work to keep Sofra running smoothly, but it's provided “as is”, and there may be interruptions. Restaurants should be ready to take orders the traditional way if Sofra is ever unavailable.

Liability

To the extent the law allows, Echo Group LLC isn't liable for indirect or consequential losses arising from use of Sofra, and isn't responsible for the food, service or payments between guests and restaurants.

Ending use

Restaurants can stop using Sofra at any time by cancelling in Billing → Manage billing, or by emailing support@sofra-hub.com. We may end access for anyone who breaks these terms.

Changes

We may update these terms. The date at the top shows the latest version.

Questions? Email support@sofra-hub.com.